Privacy policy

Crowne Tools Privacy Policy

Last Updated: January 25, 2025

Crowne Tools ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you visit our website, [insert website address] (the "Site"), or make a purchase from us.

By accessing or using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of Personal Information about you:

• Device Information: When you visit the Site, we automatically collect certain information about your device, including:
  
• Web browser type and version
• IP address
• Time zone
• Cookie information
• Referring/exit pages
• Operating system
• Information about how you interact with the Site (e.g., pages viewed, products viewed, search terms)
  
• Purpose: To load the Site accurately, perform analytics to optimize the Site, and deliver relevant content.
• Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
• Disclosure: Shared with our processor, Shopify, and other third-party service providers as detailed below.
• Order Information: When you make a purchase or attempt to make a purchase, we collect:
  
• Name
• Billing address
• Shipping address
• Payment information (including credit card numbers or other payment details)
• Email address
• Phone number
  
• Purpose: To fulfill your order, process your payment, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for risk and fraud, and, in line with your preferences, provide you with information and advertising related to our products and services.
• Source: Collected directly from you.
  
• Customer Support Information: When you contact us for customer support, we may collect:
• Information you provide in your communication with us (which may include order details, product issues, or other relevant information).
  
• Purpose: To provide customer support and resolve any issues you may be experiencing.
• Source: Collected directly from you.
• Marketing and Communications Information
• Information such as email address, phone number, or other contact information.
• Marketing preferences and engagement data
  
• Purpose: To send marketing messages and updates, including product announcements, promotions, and newsletters.
• Source: Collected from you when you sign up for our mailing list, engage in promotions, or interact with our marketing campaigns.
• Disclosure: Shared with our marketing partners and service providers, as detailed below.
  
  

2. Minors

Our Site is not intended for children under the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at sales@crownetools.com to request deletion.

3. How We Use Your Personal Information

We use your Personal Information for the following purposes:

• To Provide and Maintain the Site: To operate, maintain, and improve the Site, including personalizing your experience.
• To Process Transactions: To fulfill your orders, process payments, and arrange for shipping and delivery.
• To Communicate with You: To send you order confirmations, updates, and other transactional messages. We may also respond to your inquiries, provide customer support, and send you marketing communications if you have opted in to receive them.
• For Marketing and Advertising: To provide you with targeted advertisements or marketing communications we believe may be of interest to you, subject to your preferences and applicable law.
• For Analytics: To understand how users interact with the Site, improve our products and services, and enhance the user experience.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• To Protect Our Rights and Interests: To protect the security and integrity of the Site, our business, and our customers.
• To Prevent Fraud: To screen orders for potential risk and fraud.
  
  

4. Sharing Your Personal Information

We may share your Personal Information with the following categories of third parties:

• Service Providers: We share your Personal Information with service providers who assist us in providing our services, such as:
  
• Shopify: Our e-commerce platform provider. You can read Shopify's Privacy Policy here: https://www.shopify.com/legal/privacy
• Payment Processors: To process payments securely.
• Other service providers that help us with website hosting, data analytics, marketing, customer support, and other essential business functions.
  
• Advertising Partners: We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. This may involve the use of cookies or similar technologies, subject to your consent where required by law.
• Legal and Regulatory Authorities: We may disclose your Personal Information to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.
  

5. Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We partner with third-party advertising networks and platforms, such as:

• Google Analytics: We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
  You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• TikTok: https://www.tiktok.com/legal/privacy-policy-us?lang=en
• Pinterest: https://policy.pinterest.com/en/privacy-policy

You can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including:

• Right to Access: You may have the right to request access to the Personal Information we hold about you.
• Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
• Right to Erasure: You may have the right to request that we delete your Personal Information, subject to certain exceptions.
• Right to Restrict Processing: You may have the right to request that we restrict the processing of your Personal Information in certain circumstances.
• Right to Data Portability: You may have the right to receive a copy of your Personal Information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You may have the right to object to the processing of your Personal Information for certain purposes, including direct marketing.
• Right to Withdraw Consent: If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  
  

7. Exercising Your Rights

To exercise your privacy rights, please contact us at sales@crownetools.com. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframes required by applicable law.

If you are a California resident, you may also designate an authorized agent to make requests on your behalf.

8. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels, tags) to collect information about your browsing activity, improve the Site's functionality, and deliver targeted advertising.

• Types of Cookies We Use:
  
• Strictly Necessary Cookies: These cookies are essential for the Site to function properly.
• Performance Cookies: These cookies collect information about how visitors use the Site, such as which pages are visited most often.
• Functional Cookies: These cookies allow the Site to remember choices you make (such as your language or region) and provide enhanced features.
• Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests.
  
  

Cookie Table:

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can typically choose to block or delete cookies, or to receive a notification before a cookie is set. However, please note that blocking or deleting cookies may affect your ability to use certain features of the Site.

• Third-Party Cookies: We may allow third-party service providers, such as advertising partners, to place cookies on the Site. These cookies are subject to the third parties' privacy policies.
  
  

9. Third-Party Pixels and Cookies Opt-Out

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses.

10. Do Not Track

Please note that our Site does not respond to "Do Not Track" signals from your browser. This is because there is no consistent industry understanding of how to respond to such signals.

11. Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. This generally includes retaining order information for our records unless and until you ask us to erase this information.

12. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. International Data Transfers

If you are located outside the United States, please be aware that your Personal Information may be transferred to, processed, and stored in the United States or other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country.

We will take appropriate measures to ensure that your Personal Information is adequately protected in accordance with applicable data protection laws.

14. SMS/Text Messaging

By providing your mobile phone number and opting in to receive SMS/text messages from Crowne Tools, you consent to receive recurring marketing and informational text messages (e.g., cart reminders, order updates, promotions) to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Message frequency may vary. Standard message and data rates may apply.

You may opt-out of receiving text messages at any time by texting "STOP" to the number from which you are receiving messages. You will receive a one-time opt-out confirmation text message. For help, text "HELP" to the same number, or contact us at sales@crownetools.com.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on the Site and indicate the date of the last update. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Crowne Tools

Email: sales@crownetools.com