Crowne Tools Shipping Policy (2026)
At Crowne Tools, we're dedicated to delivering your tiling tools quickly and efficiently, wherever you are. This policy outlines our shipping methods, processing times, and important information regarding domestic and international orders.
1. Order Processing Times
Fast Processing: We strive to process all orders within 24 hours during our regular business days (Monday to Friday, Central Standard Time - CST).
Daily Cut-Off: Our daily order processing cut-off time is 2 PM CST.
Weekend Orders: Orders placed after 2 PM CST on Friday, or during the weekend, will be processed the following Monday and shipped on Tuesday.
Order Processing Delay: Please be informed that during promotional periods, such as sales events, order processing times may be slightly extended due to increased order volume.
Order Tracking: You will receive an email from Crowne Tools confirming the shipping, after that you should receive email from the chosen courier.
2. Shipping Methods & Rates (Continental USA)
We offer a range of shipping options within the continental United States:
Standard Shipping: Reliable ground shipping for a flat fee of $12.95. Typical delivery time is 2-7 business days.
Free Standard Shipping: Orders totaling $249 or more (before taxes and shipping) qualify for FREE Standard Shipping within the continental USA. Exclusions apply to heavy/bulky items (see below).
Economy Shipping (Heavy/Bulky Items):
Items designated as "heavy" or "bulky" (e.g., products from our "Gang Gang" line, "Shim Kits," "Hydro Tank" and similar items) are shipped via our Economy shipping method.
Shipping costs for these items are calculated based on package weight and destination and will be displayed at checkout.
Economy shipping is automatically applied to these items and cannot be changed.
Heavy/bulky items do not qualify for free shipping and the charge is always added at checkout.
3. Shipping to Non-Continental USA & International Destinations
Non-Continental USA: We offer expedited shipping to non-continental USA locations (Alaska, Hawaii, Puerto Rico, US territories) for a flat fee of $19.95. Typical delivery time is 3-7 business days or weight based.
International Shipping, including Canada:
We ship globally!
All international orders are shipped using a Delivered Duty Paid (DDP) service.
4. International Shipping - Delivered Duty Paid (DDP)
What is DDP? Delivered Duty Paid (DDP) means that Crowne Tools is responsible for all import duties, taxes, and customs clearance fees associated with your order. You will not be charged any additional fees upon delivery.
How it Works: We calculate and collect all applicable duties and taxes at checkout. These charges are included in the total shipping cost you see. We then handle all customs paperwork and payments, ensuring a smooth and hassle-free delivery to your door.
Benefits of DDP:
No Surprise Fees: You know the total cost upfront.
Faster Delivery: Avoid delays at customs.
Convenience: No need to interact with customs officials or pay additional charges.
Shipping Costs: Shipping will be calculated based on the weight and location.
Free Shipping Exclusion: Due to the added costs of DDP service, free shipping promotions do not apply to international orders. We appreciate your understanding.
5. Shipping Carriers
We partner with reputable carriers, including UPS, FedEx, and other reliable shipping providers, to ensure your orders are delivered safely and on time. The specific carrier used may vary depending on the destination and shipping method selected.
6. Shipment Confirmation & Tracking
Tracking Information: Once your order ships, you will receive a shipment confirmation email containing your tracking number(s).
Monitor Your Order: Use the provided tracking number to monitor your package's progress on the carrier's website.
Tracking Updates: If you do not see tracking updates within 24-48 hours, please check the carrier's website directly for the most up-to-date information. If your package shows no movement for more than 14 days, please contact us at sales@crownetools.com, and we will initiate an investigation.
7. Customs, Duties, and Taxes (International Orders)
As mentioned above, all international orders are shipped DDP. All applicable customs duties and taxes are included in the shipping cost displayed at checkout. You will not be responsible for any additional fees upon delivery.
8. Damaged Shipments
We take great care in packaging your orders. However, if your order arrives damaged:
Contact Us Immediately: Please contact us at sales@crownetools.com immediately with photos of the damaged item(s) and packaging.
Resolution: We will work with you to provide a prompt resolution, which may include a replacement or refund. Do not discard the damaged packaging until instructed to do so. (This is important for insurance claims.)
9. Returns
For information on returns and exchanges, please refer to our separate Returns Policy page. You can also contact us at sales@crownetools.com for assistance.
10. Important Notes
Delivery Time Estimates: All delivery timeframes provided are estimates and may be affected by factors beyond our control, including carrier delays, weather conditions, holidays, and customs processing (for international orders, although DDP minimizes this).
Address Accuracy: Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Policy Updates: We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page.
Shipping Restrictions: Certain products might be restricted in chosen countries. If the customer orders the product to the country with a restriction, Crowne Tools is not responsible for delivery.
